Privacy Policy – fg663

1. Introduction

Welcome to fg663. We are committed to safeguarding the privacy and security of all users who access our online casino and sports betting platform. This Privacy Policy describes the types of information we collect, the reasons we collect it, how it is stored and used, and the rights you have in relation to that information.

By registering an account and using the fg663 platform, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. This policy applies to all players across Bangladesh, including those in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh. If you are under 21 years of age, you are not permitted to use our platform, and we will not knowingly collect data from individuals below this age threshold.

2. Information We Collect

To provide a secure, compliant, and personalised betting and gaming experience, fg663 collects the following categories of personal information from its users:

• Identity and contact information: full name, date of birth, email address, and mobile number used during registration.
• Location data: country and region of residence, used to ensure platform eligibility and to comply with applicable regulations.
• Financial data: transaction records associated with deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard — for payment processing and fraud prevention only.
• Account activity: gameplay history, bet amounts, bonus usage, session durations, and wagering patterns — used for responsible gaming monitoring and platform improvement.
• Technical data: IP address, device type, browser version, operating system, and referring URLs — collected automatically to detect fraud and optimise performance.
• Communication records: support chat logs, email correspondence, and feedback submissions — retained for quality assurance and dispute resolution.

3. How We Use Your Information

fg663 uses collected information strictly for the purposes outlined below. We do not use your data for purposes beyond those stated without your prior consent.

Account Management and Security

Your personal details are used to create and maintain your fg663 account, verify your identity during the KYC process, process deposits and withdrawals, and protect your account from unauthorised access. All of these processes are fundamental to operating a fair and secure gaming platform for players in Bangladesh.

Platform Improvement and Personalisation

Aggregated and anonymised usage data helps us improve game selection, loading speeds, and the overall user interface. Individual account activity data enables us to personalise bonus offers, recommend relevant games such as cricket betting, slots, and live casino, and tailor communications to match your interests.

Responsible Gaming Monitoring

We analyse betting patterns and session data as part of our responsible gaming commitment. This allows us to identify players who may be exhibiting signs of problematic behaviour and to intervene with support resources, self-exclusion options, or deposit limit reminders where appropriate. fg663 takes player welfare seriously for all adults aged 21 and above.

4. Cookies and Tracking Technologies

fg663 uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyse platform usage. By continuing to use fg663, you consent to the use of cookies in accordance with this policy. You may adjust your browser settings to decline cookies, but doing so may affect certain features of the platform.

• Session cookies: temporary files that expire when you close your browser, used to maintain your login state and game session continuity.
• Persistent cookies: long-term cookies that remember your language preferences, display settings, and recently visited game categories.
• Analytics cookies: anonymised data used to understand how visitors navigate the platform, which pages are most popular, and where technical issues arise.
• Security cookies: used to detect and prevent fraudulent login attempts, account takeovers, and suspicious financial transactions.

5. Data Sharing and Disclosure

fg663 does not sell, rent, or trade your personal information to third parties for their own marketing purposes under any circumstances. However, we may share specific data with carefully selected partners and service providers who assist us in delivering the platform. All such third parties are contractually bound to handle your data in accordance with applicable privacy standards.

Permitted sharing scenarios include: payment processors (bKash, Nagad, Rocket, Upay) to facilitate transactions; game software providers (Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, Microgaming) to power the games you play; fraud prevention and identity verification services to ensure platform security; and regulatory or law enforcement authorities where disclosure is required by applicable law.

6. Data Security Measures

fg663 employs a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These include:

• 256-bit SSL encryption on all data transmissions between user devices and our servers, ensuring data is unreadable in transit.
• Secure, access-controlled server infrastructure with regular security audits and penetration testing to identify and address vulnerabilities proactively.
• Strict internal access controls ensuring that only authorised personnel with a legitimate operational need can access personal data, with all such access logged and audited.
• Prompt incident response procedures to detect, report, and remediate any data security breach, with affected users notified as required.

7. Data Retention

fg663 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting obligations. Account information and transaction records are typically retained for a minimum period required by applicable financial regulations, after which data is securely deleted or anonymised.

If you close your fg663 account, we will retain certain transaction and identity records for the period mandated by applicable regulations. Marketing preferences and non-essential data will be deleted promptly upon account closure. You may contact our support team to request information about specific retention periods applicable to your data.

8. Your Rights as a Data Subject

As a user of fg663, you have a number of rights regarding the personal data we hold about you. To exercise any of these rights, please contact our support team using the details provided at the end of this policy. We will respond to all valid requests within a reasonable timeframe.

• Right of access: you may request a copy of the personal data we hold about you, along with information on how it is being used.
• Right to rectification: if you believe any data we hold is inaccurate or incomplete, you may request that it be corrected or updated.
• Right to erasure: in certain circumstances, you may request the deletion of your personal data, subject to our legal retention obligations.
• Rightto object: you may object to the processing of your personal data in certain circumstances, including for direct marketing purposes.

9. Children and Minors

fg663 is strictly an adults-only platform. We do not knowingly collect, process, or retain personal data from any individual under the age of 21. Our registration process includes age verification steps designed to prevent minors from creating accounts. If we become aware that a minor has successfully registered, we will immediately suspend the account, delete all associated personal data, and reverse any financial transactions where possible.

If you are a parent or guardian and believe your child has registered on fg663, please contact us immediately at [email protected] so we can take swift corrective action. Protecting minors from exposure to online gambling is a responsibility we take seriously.

10. International Data Transfers

fg663 operates primarily to serve players in Bangladesh. Some of our service providers and technology partners may be based outside Bangladesh, which means your data could be transferred to and processed in other jurisdictions. Where such transfers occur, we ensure that appropriate contractual safeguards are in place to protect your data to a standard equivalent to that required under applicable privacy principles.

• We only transfer data to partners who demonstrate adequate data protection practices and who are bound by our data processing agreements.
• Any international data transfer is conducted using recognised safeguards such as standard contractual clauses or equivalent legally recognised mechanisms.
• You may contact our support team to request more details about the specific safeguards in place for any international transfers involving your personal data.

11. Changes to This Privacy Policy

fg663 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform functionality. When we make material changes, we will notify registered users by posting a prominent notice on the platform or by sending a notification to the email address associated with your account. The updated policy will display a revised effective date at the top of the document. Continued use of fg663 after any such changes constitutes your acceptance of the updated Privacy Policy.

12. Governing Law

This Privacy Policy is governed by and construed in accordance with general principles of data privacy and online gaming applicable to operations serving the Bangladesh market. Any disputes arising in connection with this policy will be addressed in good faith through our support and dispute resolution channels in the first instance.

This policy is written in the English language. Any translation provided is for convenience only; in the event of a conflict between the English version and any translation, the English version shall prevail.

13. Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the way fg663 handles your personal data, we encourage you to reach out to our dedicated support team. We are committed to resolving all privacy-related enquiries promptly and transparently. Players from across Bangladesh — whether in Dhaka, Chittagong, Sylhet, Khulna, Cox's Bazar, or any other city — are welcome to get in touch.